Terms And Conditions Of Use
There are our terms and conditions. Please read them with care.
• Disclaimer
All prices are correct at time of publishing. Aquajet Cleaning Equipment Ltd has the right to change prices and specifications without prior notice. Any colours shown are as accurate as the website allows. The availability of an item on the website does not guarantee that it is in stock. Related product information is as supplied as per the manufacturer, unless stated as our opinion.
• Price Changes
We may alter prices at any time. We try our best to keep price changes to a minimum but sometimes it is inevitable. We aim to update the web site as soon as possible, but may not be able to make the changes immediately. If the price of an item you have ordered has increased we will contact you before charging the additional amount and give you the option to cancel your order.
• Pricing Policy
All products on this web site are priced in pounds sterling and exclude UK VAT at the prevailing rate currently 17.5%.
• Payment Methods
You can pay by Visa, Master Card, Switch or Delta online. For other methods of ordering we also accept Solo cards, cheques, cash, postal orders. Cash is acceptable only if posted via a registered service such as Royal Mail Special Delivery in the UK.
• How to Order
Orders may be placed by phone, fax, mail, email or online. We accept all major credit cards. Also we can arrange finance at competitive rates, please phone for a quote. Use the BUY NOW! buttons to add any items to your shopping basket or use the Shop Here button at the top to go to the shopping cart data base. We have two main branches located in Needham Market, Suffolk and South East London, details on how to visit us are found on our home page.
• Card Security
We have deliberately chosen a proprietary shopping cart system that keeps your credit/debit card information in a secure environment at all times. When you complete your card details on screen you are entering them directly into storage on a secure server. Your entry of that information is protected by encryption. We then obtain your order information, by accessing the secure server directly. We then delete the order information completely. Your card information is never shared with third parties. We never keep your details longer than 30 days after goods have been dispatched.
For online orders to be processed without delay the card holders name and address must be provided in the Billing Information and Credit/Debit Card Information fields exactly as they are written on the statement. The same applies to the card holders name and address supplied via any other order method.
Card fraud is illegal and we will prosecute.
• When will you be charged?
You will be debited on confirmation of the order on-line by your card issuer.
• Out of Stock Items
If any item you have ordered is not available straightaway for any reason, we will do our best to contact you. If we are unable to get in touch, we will automatically place the out of stock item on our back order system, which means that the day it is delivered to us it will be sent to you. We also give you the option to cancel your order should you not wish to wait.
• Delivery Charges
t.b.a.
• Delivery Problems
Within the UK you can usually expect delivery of your order between 2 and 7 working days from the day we receive it. If you have not received your order after 7 days please call us on 01449 722098 . We will make enquiries to Royal Mail or our carrier to confirm loss of the parcel and will send a duplicate parcel to you as soon as possible.
• Problems with Order Contents
The contents of your order should be checked immediately after delivery. Please telephone us straightaway if there are any problems, make sure you either check the contents whilst carrier is present or sign unchecked. Point out any damaged boxes to the courier and make sure there is a note of any such damage on the docket before the courier leaves.
• Return of Goods Policy
We are happy to exchange unsuitable or unwanted items as long as they are returned to us in perfect condition, in their original packaging, with the receipt and within 28 days of delivery. In such circumstances we will not refund either the original postage or your return postage. We do not send goods out on approval.
If goods are faulty or have been sent to you in error we will refund the price paid in full and postage as long as the goods are returned in their original packaging, with the receipt and within 28 days of delivery.
We will not accept goods sent to us for refund or exchange that have not been originally purchased from us. Goods bought online, meeting the above criteria, may be returned in the shop in person if that is more convenient for you. Any refunds will be made by the same method used to pay for the item (e.g. if you paid by credit card any refund will be made to the same card).
• Complaints
We always do our best to respond quickly and fairly to any problem relating to products and equipment purchased from us or the service provided. In the event of a problem, call us straightaway and we will do whatever is necessary to resolve it as fast as possible. In normal circumstances problems will be responded to within 24 hours, usually the same day we are notified.
Contact Details:
Address:
Units 24-26 Maitland Road,
Lion Barn Business Park,
Needham Market,
Suffolk,
IP6 8NS
Telephone: +44 (0) 1449 722098
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